OEM Administration in the Azuga Platform
Azuga offers some great features that make managing OEM vehicle subscriptions quick, easy and reliable.
The OEM Subscriptions section under the Admin tab gives you complete visibility into the status of OEM-connected vehicles in your fleet. From this page, you can:
- Monitor the progress of OEM subscription activations
- View subscription status and data tracking health for each vehicle
- Identify vehicles that are OEM Compatible, but are connected with data loggers - OEM Candidates
- Easily spot and troubleshoot activation and connectivity issues
Understanding OEM Subscriptions
OEM Subscriptions are the Azuga entity that connects a vehicle to its cloud data stream. They serve to take the place of a plug-in GPS device. There are some great benefits to using OEM data streams to connect your vehicles, which you can read more about here.
When you add new OEM-connected vehicles to your Fleet or swap OBD-connected vehicles to OEM, Azuga will create an “OEM subscription” that has a series of properties that are useful to understand when managing OEM-connected vehicles in the Azuga platoform.
An OEM subscription is considered active when three things are true:
- Consent to share data is complete: read more here
- The subscription has been activated – requests to activate a vehicle’s embedded telematics can take a trip or two before the over-the-air commands are acknowledged by the vehicle
- Data is being received from the OEM’s cloud, and tracking is live in Azuga.
OEM Subscription Statuses
Status |
Meaning |
| Candidate | Vehicle is OEM-compatible and can be tracked, but not yet subscribed (uses a datalogger device) |
| Pending | Enrollment has started — waiting for consent or OEM-side activation |
| Subscribed | OEM subscription is active. OEM Onboarding is complete |
| Offline | Vehicle was previously subscribed, but is now inactive |
Overview of the OEM Subscriptions Page
From Admin > Vehicles > OEM Subscriptions, you’ll see a summary dashboard that categorizes all vehicles based on their subscription status.
Key Statuses at the Top:
Status |
Description |
| Subscribed (Green) | Vehicle is actively connected via OEM, and tracking data is flowing. No action needed. |
| Pending (Yellow) | Setup is in progress. The system may be waiting for consent, activation, or OEM data connection. |
| OEM Candidate (Blue) | Vehicle is OEM-compatible but setup has not yet been initiated. |
Table View Details
Each row in the table displays information for a specific vehicle:
Column |
Description |
| Name | Shows if the vehicle is associated or unassociated. |
| VIN | Vehicle Identification Number. |
| Make / Model / Year | Vehicle details pulled from the OEM system. |
| Consent | Indicates if fleet or vehicle-level consent has been given. |
| Subscription | Shows whether the subscription is Subscribed, Pending, or Candidate. |
| Tracking | Whether live data is being received from the OEM. |
| Last Contact Date | Last time tracking data was received, if applicable. |
Use filters at the top to quickly view all vehicles by status (Subscribed, Pending, or OEM Candidate).
View Subscription Details for a Vehicle
Clicking on any row opens a Vehicle Details Panel, where you can see the full status of that vehicle’s OEM subscription.
Key Sections in the Details Panel:
Section |
Description |
| Vehicle Overview | Includes vehicle image (if available), Vehicle Name, VIN, make/model/year, Group Name. |
| Subscription | Shows whether the subscription is active. |
| Fleet Consent | Indicates whether fleet-level consent is complete. |
| Vehicle Consent | Indicates whether vehicle-level consent is complete. (N/A for non-applicable OEM’s) |
| Last Contact Date | Timestamp of the last OEM data received. |
| Livemap Access | A shortcut to view the vehicle on Livemap if tracking is enabled. |
| OEM Subscription Details | Displays when fleet consent and subscription were completed. |
Activity Timeline
The Activity Timeline shows the progression of OEM activation steps and their status.
Each step is marked with a green checkmark once it is completed.
⚠️ If a one or more steps are incomplete, review this timeline to identify where action may be required.
Troubleshooting OEM Subscriptions
If the vehicle has not yet completed setup, you may see a Troubleshooting section beneath the activity timeline. This section helps pinpoint the exact issue and next steps.
Section |
Description |
| Your Issue | A brief summary of what’s preventing activation (e.g., missing vehicle consent, failed subscription, invalid VIN). |
| Resolution Action | What needs to be done to resolve the issue (e.g., complete consent form, verify compatibility). |
| Resolution Owner | Indicates whether action is required from your side or being handled by Azuga. |
| Resources | Helpful links to relevant articles, consent portals, or OEM tools. |
Please refer to this article for detailed troubleshooting of OEM subscription issues