What are the troubleshooting steps to recover videos if there are none available for a camera?

  1. Check if the camera has a vehicle association. Videos are only available for cameras with a proper vehicle association.
  2. Ensure the camera is installed correctly.
  3. Check if the vehicle has taken a trip in the past few days.

  4. Check the “Status: AI SafetyCam” report for the last connected status and health of the camera.

    Ideally, the last connection should approximately match with the trip end, and there shouldn’t be any  issues with recording health or alarms for the camera.

  5. If steps 1 - 4 have been followed and there are still no event videos after multiple trips, please contact customercare@azuga.com.
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