I’ve consented my vehicle and verified that CCS is enabled, but the vehicle is still not appearing in Azuga. What might be wrong and what can I do?

Note: CCS is a specific requirement for Ford vehicles. It must be enabled for each enrolled Ford vehicle to ensure that the vehicle becomes available within the Azuga Fleet application, allowing the telematics data from that vehicle to be reported.

Please toggle the CCS settings on and off (Specifically “Data” and “Connectivity). It is possible that these settings have been turned off prior to enrollment, so this is an important detail to ensure you get a speedy enrollment. 

Enrolling VINs that aren’t built yet or in your possession: Sometimes customers will have VINs for vehicles they’ve purchased but are still being built or shipped. This will result in a delayed enrollment due to them being in FACTORY or TRANSPORT mode.

  • If the vehicle is in your possession, follow the owner’s manual instructions for removing the vehicle from “Transport or Factory Mode” or contact Ford support for help.

Enrolling VINs that are in “Deep Sleep”: If your vehicle has a very low battery or hasn’t been driven in 7 days, it will go into Deep Sleep mode. When it is in this state, it will not be able to complete enrollment.

  • To address this situation, you simply need to turn the vehicle on or take it on a short (10m) drive to wake up the embedded modem and enable it to connect to the Ford cloud. 
  • If that does not work, first ensure that the vehicle battery voltage is not low (per the dashboard indicator) and charge if necessary.  In rare cases it may be necessary to disconnect the battery for about 5 minutes, while the vehicle is off and cool and then reconnect, followed by ignition on and short drive. Be Safe!
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