April Updates


Improvements:

  • To provide customers with more information about the events that caused an AI Cam alert, a sub-alert name has been included in the summary alert email for AI Cam alerts.
  • The “Service Center Phone Number” column has been added to the Service Appointments table under the Maintenance module for easy admin access to the Firestone store phone number for clarifications regarding their appointment.
  • The CTA button text on the final screen of scheduling an appointment under the Maintenance module has been modified to “Submit Appointment Request” in order to avoid confusion and make it clear to users that they are just submitting a request for an appointment.
  • We have improved the Request Video experience under the SafetyCam module to show a pop-up message to the users informing them if the Azuga SafetyCam was not connected during the time period for which the video was requested.
  • Enhanced Direction's Map now allows users to add Source and Destination locations simply by right-clicking anywhere on the Direction's Map, and the zoom level of the map when opened has been revised for improved understanding of the position on the map.
  • We now feature a Tilt and Rotation button on Live Maps which provides users the flexibility of Tilting and Rotating the Live Map as needed.
  • The user experience when creating geofences using Live Maps has been improved significantly. When users right-click on the Live Maps, a 'Create Geofence here' pop-up with the Address box already filled in displays.
  • We have now taken care of the overlapping requests when requesting video under the SafetyCam module. Users can now request video even if the newly requested video timing partially overlaps an existing video timing.
  • When the Requested Video is removed from the Azuga portal, we no longer send emails to customers, resulting in reduced email overload for our consumers.

Improvements

To provide customers with more information about the events that caused an AI Cam alert, a sub-alert name has been included in the summary alert email for AI Cam alerts

Previously, the sub-alert name was not included in the summary alert email for AI Cam alerts, resulting in users not being aware of the events that triggered the alert. For the benefit of users, we have now included the sub-alert name in the summary alert email for AI Cam alerts. 

In this way, users will be able to quickly identify which event triggered the alert, along with the specific event details, such as the exact time and location of the alert, which will help them to take the appropriate action.

Besides the summary alert email, users can also find a list of the events that have triggered AI Cam alerts in the Alert Report section of the Reports tab.

The “Service Center Phone Number” column has been added to the Service Appointments table under the Maintenance module for easy admin access to the Firestone store phone number for clarifications regarding their appointment

We have added the “Service Center Phone Number” column to the Service Appointments table under the Maintenance module. This gives admins fast and easy access to the Firestone store phone number if they require clarification regarding an appointment.

The “Service Center Phone Number” appears as the last column in the Service Appointments table and is enabled by default. If the service center phone number is unavailable, the Firestone helpline number 1-800-752-0379 will be displayed in the column by default.


The CTA button text on the final screen of scheduling an appointment under the Maintenance module has been modified to “Submit Appointment Request” in order to avoid confusion and make it clear to users that they are just submitting a request for an appointment

Previously, the CTA button text on the final screen of scheduling an appointment under the Maintenance module read “Schedule Appointment”. This caused confusion because users assumed that they had successfully scheduled an appointment.

With this improvement, we have changed the CTA button text to “Submit Appointment Request” to avoid confusion and ensure that users understand that they are simply submitting an appointment request which needs to be confirmed by their preferred Firestone store.

We have improved the Request Video experience under the SafetyCam module to show a pop-up message to the users informing them if the Azuga SafetyCam was not connected during the time period for which the video was requested

Previously, when the user requested a video from the SafetyCam module for a duration for which the camera was not connected, there was no display message to inform that the video would not be available and the user expected it to be available. This was not a satisfactory user experience for the Request Video.

With this improvement, we have enhanced the overall user experience by informing the user promptly by displaying a pop-up message if the user requests a video for a period of time during which the camera was not connected. 

The pop-up message will read, "The camera was not connected for the entire selected duration i.e from (for instance) 2023-03-21 05:16:00 PM till 2023-03-21 05:16:10 PM. Do you want to still go ahead and request the video?".

Important: This improvement is only for SafetyCam and not for AI Cam.

Enhanced Direction's Map now allows users to add Source and Destination locations simply by right-clicking anywhere on the Direction's Map, and the zoom level of the map when opened has been revised for improved understanding of the position on the map

Previously right clicking on Direction Map had no actions, now we have added a function to it which helps users to add Source and Destination locations just by right-clicking anywhere on the Direction’s Map. This has been done to provide flexibility to the user to enter the precise location.

Directions from here - Source location

Directions to here - Destination location

To help users better understand the location highlighted on the Map, we've modified the zoom level as soon as they open the directions feature.

Navigation - Live Map > 3 dots on vehicle card > Directions

We now feature a Tilt and Rotation button on Live Maps which provides users the flexibility of Tilting and Rotating the Live Map as needed

Based on users' feedback, we have introduced a Tilt and Rotate button to Live Maps to improve the user experience. The Tilt and Rotate button placed on Live Maps assists users in tilting and rotating the map as required, enabling them to gain a greater understanding of the map from different angles and perspectives. Also features a reset button that brings Map to its default position.

This also allows them to identify landmarks and locations more accurately, as well as get a better sense of direction and orientation.


The user experience when creating geofences using Live Maps has been improved significantly. When users right-click on the Live Maps, a 'Create Geofence here' pop-up with the Address box already filled in displays

Previously, users could create a geofence by selecting 'Create a geofence here' from the contextual shortcut in Live Maps. The Address field in the pop-up is pre-filled, which gives users the ability to create a geofence quickly and easily without having to manually enter the address.

With this improvement, we have improved the overall experience of creating a geofence from Live Maps. When the user right clicks on Live Maps, a 'Create Geofence here' pop-up will appear with the Address field pre-populated. This functions in the same way as when the user clicks the contextual shortcut provided in the vehicle list to create a geofence.

We have now taken care of the overlapping requests when requesting video under the SafetyCam module. Users can now request video even if the newly requested video timing partially overlaps an existing video timing

Previously, when a request was placed for an overlapping time under the SafetyCam module, it was not possible to submit the request. The experience was not satisfactory since the users' requirements were not met.

With this improvement, we have updated the Request Video experience to allow users to place overlapping requests, subject to certain exceptions:

  • If the newly requested time overlaps completely with the previously requested video timing, the system will not accept the request.

    For instance, if a request for 10:00 AM to 11:00 AM already exists, and if the user is placing a request for 10.00 AM to 10.30 AM, then the submission of such a request will not be allowed, and the old request will be displayed instead.

  • If the newly requested time partially overlaps with the previously requested video timing, the system will accept the request.

    For instance, if a request for 10:00 AM to 11:00 AM already exists, and if the user is placing a request for 10:30 AM to 11:30 AM, then the submission of such a request will be allowed.

When the Requested Video is removed from the Azuga portal, we no longer send emails to customers, resulting in reduced email overload for our consumers

Previously, whenever a Requested Video was deleted from the web portal, a mail notification was sent to the customer.

As deletion occurs instantly in the UI, we have now stopped sending emails to customers when the Requested Video is deleted from the web portal. Since sending emails would add an unnecessary layer of complexity and would take a considerable amount of time in comparison to the instantaneous deletion that occurs in the UI.


Link to the Release Notes: https://drive.google.com/file/d/1iKrI2Xm04zjS9WpzGDJlUgwqKwJQLedX/view?usp=sharing

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