OEM Telematics for General Motors (GM)

Azuga OEM Embedded Telematics offers a simple way to enable telematics within your fleet. ​

This solution takes advantage of telematics devices already installed in your vehicles by the manufacturer (the “OEM”).​

Once activated, vehicles send the telematics data directly to the OEM’s cloud. Azuga then processes and integrates the data into our platform, making it straightforward and actionable for smoother fleet management.

Supported Models

Azuga OEM Embedded Telematics supports these Models and Model Years. However, even within these compatible years, vehicles may lack the required tracking hardware. ​

You must verify compatibility through a VIN check, please share the VIN to your Azuga representative for the same.

Supported Data Signals and Features

Order Process

Prerequisite - Validate VIN list​

Submit VIN checks for any GM vehicles (2015 or newer) with your Azuga Representative.​

Azuga will confirm which vehicles are compatible with the embedded hardware, and provide any additional instructions needed for activation (i.e. GM OnStar).​

After confirming which vehicles are supported, follow the four steps below to activate this solution.

Step 1: Place Order​

Place an order with Azuga for an OEM solution for eligible vehicles and a standard OBD II solution for non-eligible vehicles with your Azuga account representative or dial (888) 790-0715.

Step 2: Blue Button Key Press​

If fleet vehicles do not have the OnStar service activated, customers will also need to follow the Blue Button Key Press Process (BBKP) for every vehicle.​

Step 3: Provide Consent

• If your fleet has a FAN ID:
  • Please provide your FAN ID to Azuga by configuring the Admin | Config | OEM Settings screen in Azuga Fleet.
• If your fleet does not have a FAN ID:
  • GM will send a consent confirmation email to the vehicle owner.
  • The email contains a unique link to approve data sharing.
  • This link expires in 48 hours, so prompt action is important.
  • If expired, Azuga can reinitiate the process.​

Handling Unknown FAN ID

If you think your organization may have a FAN ID:​

• Try contacting the dealership where the vehicle was purchased to confirm your FAN ID.​
• Common Scenarios:​
  • Do not contact GM directly, they typically do not provide FAN ID information. Dealerships are usually the most reliable source for this information.​
  • FAN ID is not usually mentioned in vehicle lease paperwork.​

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If you do not have a FAN ID:​

• Azuga will prompt GM to send your organization an email requesting authorization to share data
• Follow the instructions in that mail to complete the authorization.
  • Please be aware that the link GM provides in the email will expire after 48h
  • Azuga can re-initiate this process if the email link has expired

Note:

Micro-fleets should follow the "Without FAN ID" process. Micro-fleets are defined as follows:​

• Fleets that have purchased or leased fewer than five (5) new cars and/or trucks (from any manufacturer) primarily for business use within the last 12 months.​
• Fleets that currently own or lease fewer than five (5) medium-duty trucks used in company service.​
• Fleets that currently own or lease fewer than fifteen (15) cars and trucks used in company service.​​

OnStar Blue Button Key Press

​If a GM vehicle is not tracking after obtaining consent and completing the enrollment process, it may indicate that the OnStar activation is incomplete. In such cases, drivers should follow specific steps to address a "Blue Button Key Press" error. This involves pressing the blue OnStar button, connecting with an advisor, and requesting a transfer to a Fleet Advisor for activation.

Please follow these steps:​

1. Press the blue OnStar button on or near the rear-view mirror.​

   

   
   
2. Listen closely to the prompts; you may need to press the button a second time.​
3. When connected to an OnStar advisor, say: "Please transfer me to a Fleet Advisor."​
4. Once transferred to a Fleet Advisor, Please provide your FAN ID, using the script, “I am calling to reactivate my unit. My Vehicle belongs to a fleet with FAN ID XYZ”.

The Fleet Advisor will likely ask the driver to confirm their identity to ensure they are an authorized individual. The Fleet Advisor may also request the following information:​

• Company name​
• City and state of the company headquarters​
• The company's GM Fleet Account Number (FAN)​
• The account PIN (usually 9999 for fleet vehicles)​

The Fleet Advisor will activate the vehicle and may ask to place you on hold during the process. Once complete, the Fleet Advisor will confirm if the activation was successful, which should only take a few minutes.​

In the rare case that the activation signal fails, the Fleet Advisor will inform the driver of the failure and escalate the case to OnStar support. The driver may need to press the blue OnStar button again to re-attempt the activation.​

Troubleshooting Step: OnStar Blue Button Not Working​

• Check the Status Light:​
• Verify if the status light next to the three-button system is illuminated.​
• If the light is off, try turning your vehicle's ignition off and back on to reset the system.​
• Restart Your Car's Infotainment System:​
• Power off the infotainment system and wait a few moments before turning it back on.​
• This may resolve any communication issues with the OnStar system.​
• Contact OnStar Support:​
• If the issue persists, call OnStar at 1.888.4ONSTAR (1.888.466.7827) for assistance.​